Refund policy

Refund & Returns Policy

Last Updated: 20 June 2026

Due to the nature of our products, all sales are final.

We do not accept returns for fragrance decants, samples, or any opened or used products.

Please carefully review your order before completing your purchase.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Orders may be cancelled within 15 minutes of being placed.

To request a cancellation, please contact:

robin@scentselect.co

After the 15-minute cancellation window has passed, orders may enter processing and can no longer be cancelled.

Please inspect your order upon arrival.

If you receive:

Please contact us within 48 hours of delivery and provide:

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

If your parcel is lost during transit, please contact us at:

robin@scentselect.co

We will investigate the issue with the shipping carrier and work towards an appropriate resolution.

Where a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

For any questions regarding this policy, please contact:

Scent Select Co
Email: robin@scentselect.co