Shipping Policy

Last Updated: 20 June 2026

Order Processing

All orders are typically processed within 1-2 business days after payment has been received.

Orders are not processed, packed, or dispatched on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

---

Shipping Rates & Delivery Times

United Kingdom

Shipping Method	Cost	Estimated Delivery
Standard Delivery	£1.00	3-5 Business Days
Standard Delivery (Orders £50+)	Free	3-5 Business Days
Express Delivery	£3.00	1-2 Business Days

Delivery times are estimates only and are not guaranteed.

---

Tracking

Tracking information will be provided where applicable once your order has been dispatched.

---

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

If an incorrect address is supplied and the order has already been dispatched, Scent Select Co cannot be held responsible for any resulting delays, losses, or additional shipping costs.

---

Delayed or Lost Parcels

Once an order has been handed to the delivery carrier, delivery is under the control of that carrier.

If your parcel is delayed, please allow the estimated delivery timeframe to pass before contacting us.

If a parcel is confirmed lost by the carrier, we will work with you to find an appropriate resolution.

---

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will investigate the issue and provide an appropriate resolution where applicable.

---

Returns & Refunds

Please refer to our Refund Policy for information regarding returns, exchanges, and refunds.

---

Contact Us

If you have any questions regarding shipping, please contact:

Scent Select Co
Email: robin@scentselect.co